CRM Contact Sync Troubleshooting Guide
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This guide helps you identify why a contact has not synced between Reo.Dev and your CRM (HubSpot, Salesforce or Attio). Here are a few scenarios when contacts are not synced:
If required fields aren't mapped correctly in your CRM, the contact won't sync.
HubSpot — Go to Settings → Integrations → CRM → HubSpot and verify your field mappings. If something looks off, reach out to support@reo.dev.
Salesforce — Go to Settings → Integrations → CRM → Salesforce and fix any field mapping errors directly.
Attio — Go to Settings → Integrations → CRM → Salesforce and fix any field mapping errors directly.
Note: For contacts with only LinkedIn ID (no business email ID) please ensure field mapping is configured. Without accurate field mapping, the contacts will not be synced.
Reo.Dev will not sync a contact with an existing business email ID if the email domain differs from the company domain they're associated with. This usually occurs when a contact signs up, logs in, or submits a form using a personal or alternate email (e.g., gmail.com instead of their company domain).
There might be a scenario where a contact with an email ID is associated with multiple companies. These contacts are excluded from syncing. This is intentional — to prevent incorrect account association in your CRM.
In another case when a contact is linked to multiple active companies on LinkedIn - the contact will not be synced to your CRM. These contacts show up in CSV reports but aren’t visible on Reo.Dev’s UI.
If the contact is not associated to any company or organization, we will not sync that contact to your CRM.
If you have any further queries, please reach out to your account manager or email us at support@reo.dev.
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