# Why is a Contact or Account I’m researching not appearing in the Reo Chrome Extension?

If a contact or an account from your CRM is not being detected in the Reo Chrome plugin, it is typically due to one of the following reasons:\
\
**For contacts**

| Possible Reason              | Explanation                                                                                                                                                                   | What to Check                                                                                                                                                                 |
| ---------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| No recent activity           | The contact has no qualifying intent or product activity tracked in Reo.Dev                                                                                                   | Check if the contact is already in your Reo.Dev tenant. The Chrome Extension surfaces only those contacts with tracked activity.                                              |
| Missing email in Reo profile | Reo.Dev identifies contacts primarily through email. If we don’t have an email associated with the profile, we cannot match it.                                               | <p>Ensure the email exists in the contact record on Reo.Dev<br>We’re actively improving our detection capabilities for LinkedIn, so coverage will continue to get better.</p> |
| Email mismatch               | The email of the contact in your CRM does not match the email stored in Reo.Dev Even small variations result in mismatch (e.g., <john@company.com> vs <j.smith@company.com>). | Compare the CRM email to the email displayed in Reo.Dev and align them if needed.                                                                                             |

**For Accounts**&#x20;

| Possible Reason            |                                                                                                                                                                             |                                                                                                                                                    |
| -------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------- |
| Domain mismatch            | Reo.Dev identifies accounts based on domain structure. Different variations are treated as separate accounts. Example: microsoft.com vs microsoft.inc → counted separately. | Verify that the domain used in your CRM matches the domain used in Reo.Dev                                                                         |
| No recent account activity | The account currently has no active signals, usage, or intent attributed to it.                                                                                             | Check whether the account exists in your Reo.Dev tenant. Accounts only appear in the Chrome Extension once Reo.Dev has detected activity for them. |

\
**Next Steps**

If you’ve confirmed the above scenarios and the issue persists:

* Refresh the page and reopen the plugin.
* Contact support with the CRM record link and the expected contact/account so we can assist.


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