# Why can’t I log in to Reo's Chrome Extension?

If you’re experiencing login issues with the Chrome extension, it may be due to **corrupted or outdated cookies** that interrupt the authentication process. To resolve this, please try clearing your cookies by following either of the below options.

 **Option 1: Delete all cookies**

{% hint style="info" %}
**Important**: Clearing cookies may sign you out of websites and remove saved preferences. Proceed only if you’re comfortable with this.
{% endhint %}

**Steps**

1. Open **Chrome** on your computer.
2. Click the **More (⋮)** icon in the top-right corner → select **Delete browsing data**.
3. Choose **Basic** or **Advanced** and ensure **Cookies and other site data** is selected.
4. Under **Time range**, choose:
   * Last hour
   * Last 24 hours
   * Last 7 days
   * Last 4 weeks
   * All time *(recommended)*
5. Select any additional items you want to delete.
6. Click **Delete data** to confirm.

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**Option 2: Delete cookies for a specific website**

If you prefer to not delete all cookies, you can remove them only for the affected site.

**Steps**

1. Open **Chrome**.
2. Click **More (⋮)** → **Settings**.
3. Select **Privacy and security** → **Third-party cookies**.
4. Click **See all site data and permissions**.
5. Use the search bar in the top-right to find the website name.
6. Click **Delete (🗑️)** next to the site.
7. Confirm by selecting **Delete**.

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**Next Steps:**

After clearing the cookies, **restart the Reo Chrome Extension** and try logging in again. If the issue persists, please contact support.  To understand Cookies, refer this article: <https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop>


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