Why can’t I log in to Reo's Chrome Extension?

If you’re experiencing login issues with the Chrome extension, it may be due to corrupted or outdated cookies that interrupt the authentication process. To resolve this, please try clearing your cookies by following either of the below options.

Option 1: Delete all cookies

Important: Clearing cookies may sign you out of websites and remove saved preferences. Proceed only if you’re comfortable with this.

Steps

1. Open Chrome on your computer.

2. Click the More (⋮) icon in the top-right corner → select Delete browsing data.

3. Choose Basic or Advanced and ensure Cookies and other site data is selected.

4. Under Time range, choose:

   • Last hour

   • Last 24 hours

   • Last 7 days

   • Last 4 weeks

   • All time (recommended)

5. Select any additional items you want to delete.

6. Click Delete data to confirm.

Option 2: Delete cookies for a specific website

If you prefer to not delete all cookies, you can remove them only for the affected site.

Steps

1. Open Chrome.

2. Click More (⋮) → Settings.

3. Select Privacy and security → Third-party cookies.

4. Click See all site data and permissions.

5. Use the search bar in the top-right to find the website name.

6. Click Delete (🗑️) next to the site.

7. Confirm by selecting Delete.

Next Steps:

After clearing the cookies, restart the Reo Chrome Extension and try logging in again. If the issue persists, please contact support. To understand Cookies, refer this article: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop