# Open Communities

Open Communities is a key part of our social listening capabilities, allowing users to track conversations across various developer-focused communities and gain actionable insights. This article will guide you through the feature, its configurations, and best practices.

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### Supported Communities

Reo.Dev currently tracks open conversations in the following platforms:

* **Reddit**
* **Stack Exchange**
* **Slack** (only public channels)
* **Hacker News**
* **Dev.to**
* **Product Hunt**

{% hint style="info" %}
**Note:** Only open communities are tracked. Gated or invite-only communities, regardless of platform, are excluded. This ensures that only relevant, publicly available developer conversations are included in the insights.
{% endhint %}

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### Feature Overview

1. Configure open community through:\
   **Integrations -> Open Communities -> Connect** (under specific community card).

<figure><img src="https://2705882080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fx46P5sAHxDG7PqOdVLxI%2Fuploads%2FJhBRPHImSAnySnXNKKBn%2FScreenshot%202026-03-16%20at%202.45.04%20PM.png?alt=media&#x26;token=9baad856-9f03-4255-a353-b66a802fe478" alt=""><figcaption></figcaption></figure>

2. To set up and manage keywords to track specific topics or discussions, click the **Gear** icon on the community card.<br>

<figure><img src="https://2705882080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fx46P5sAHxDG7PqOdVLxI%2Fuploads%2FbJA3qsABvHjQqpX8jn5s%2FScreenshot%202026-03-16%20at%202.49.25%20PM.png?alt=media&#x26;token=7b603af1-1644-4b88-b523-85f2bf44d1f4" alt=""><figcaption></figcaption></figure>

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3\. Add Keywords of interest and click **Save**.

<figure><img src="https://2705882080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fx46P5sAHxDG7PqOdVLxI%2Fuploads%2FnpBO4XEIQSYI9LDg9YEt%2FScreenshot%202026-03-16%20at%203.02.52%20PM.png?alt=media&#x26;token=4746dbfe-f4ed-4110-971c-5139e40d698e" alt=""><figcaption></figcaption></figure>

To access the mentions of Keywords from different communities, head to **Conversations**.

![](https://2705882080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fx46P5sAHxDG7PqOdVLxI%2Fuploads%2FB3c2X4LXa2HWIDWhBB1g%2FScreenshot%202026-03-16%20at%2012.21.41%20PM.png?alt=media\&token=1ec239e7-e5bc-4550-ab35-4d72f1d2a5f3)

#### Workflow

The recommended setup flow is as follows:

1. **Integrations**: Connect all relevant community platforms.
2. **Settings**: Configure keywords for tracking conversations.
3. **Conversations Tab**: View and act upon the tracked results.

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### Access and Permissions

#### Admin Role

* Can add, edit, or delete keywords.
* Has full access to connect platforms and manage settings.

#### User Role

* Can view conversation results.
* Can apply filters but cannot manage keywords or connect platforms.

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### Setting Up Open Communities

#### 1. Accessing the Feature

* Navigate to the **Integrations** panel.
* Locate the **Open Communities** section.

#### 2. Connecting Platforms

* Click **Configure** under the Open Communities box.
* Select platforms from the available list and click **Connect**.

#### 3. Configuring Keywords

* Navigate to **Settings** and locate the **Keywords** section.
* Add keywords to track conversations. At any given time, users can track up to **5 keywords**.
* Enable or disable keywords as needed to ensure only five are active.

#### 4. Viewing Conversations

* Go to the **Conversations** tab to view results for the configured keywords.
* Use filters for **Keywords** and **Communities** to refine results.

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### Best Practices for Keyword Configuration

Developer-focused companies can optimize Open Communities by tracking keywords that reflect their brand, product offerings, and customer conversations. For example, consider how a company like **Postman** might approach this to understand better the utility of keyword tracking and how to apply it effectively.

For example, Postman might focus on the following keywords:

1. **Postman** - To monitor brand mentions across platforms.
2. **API testing** - To track conversations around core use cases.
3. **Postman alternatives** - To stay updated on competitive analysis.
4. **GraphQL API** - To follow discussions on advanced API technologies.
5. **Newman CLI** - To track mentions of their command-line tool.

These keywords provide insights into their product’s perception, usage, and market positioning.

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| **Keyword Type**  | **Example**   | **Explanation**                                  |
| ----------------- | ------------- | ------------------------------------------------ |
| **Exact Match**   | Postman       | Tracks mentions of "Postman" across platforms.   |
| **Phrase Search** | "API testing" | Tracks the entire phrase "API testing."          |
| **Wildcards**     | Graph\*       | Tracks variations like "GraphQL" or "Graph API." |

**Tips:**

* Use one-word keywords for brand monitoring.
* Review keyword configurations periodically to align with product updates and market trends.

***

### Results Display and Filters

#### Conversation Cards

Each result is displayed as a card, showing:

* The community name and post title.
* A preview of the post (note: the preview text may not contain the tracked keyword).
* The keyword matched.
* Date of post
* A button link to view the entire conversation/thread.

![](https://usercontent.us.prod.clueso.io/d06f019c-da0b-4d5b-9fdd-9630e7fd5d0f/79970153-db84-4643-aa3d-620905988462/94e0d77b-32cb-4543-abad-c3c4e542408f/images/f5e8599b-6944-4ce6-bdf2-3b997e11351b.png)

#### Filters

Use the following filters to refine results:

1. **Keywords**: Filter by specific keywords.
2. **Community Platforms**: Focus on one or more platforms.

![](https://2705882080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fx46P5sAHxDG7PqOdVLxI%2Fuploads%2FBGwgGejMm3K12I5uMi5U%2FScreenshot%202026-03-16%20at%203.06.03%20PM.png?alt=media\&token=f425a723-bf24-45fd-bde8-6a6760175502)

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### FAQs

<details>

<summary>Who can manage keywords?</summary>

Only Admin users can add, edit, or delete keywords.

</details>

<details>

<summary>Why is the keyword not appearing in the preview?</summary>

The preview shows the initial lines of the post. To see the full context, click the "View Conversation" button.

</details>

<details>

<summary>Can I choose specific communities to track?</summary>

No. Reo.Dev automatically tracks relevant open developer communities for all supported platforms.

</details>

<details>

<summary>What are the keyword configuration limits?</summary>

* A maximum of 5 active keywords can be tracked at any time.
* Keywords can be toggled on or off for tracking.

</details>