Manage Account and Contact Limit Usage
If you see a warning banner indicating that you've used 80% of your allocated credits, don’t worry—this article will guide you on the steps to take to maintain uninterrupted access and ensure you continue receiving the critical insights needed for smooth GTM operations.
At Reo.Dev, our core data offerings are accounts and contacts. Depending on your subscription plan, Reo.Dev allocates a specific number of unique accounts and contacts that we track on your behalf.
Unique Accounts tracked: # of accounts where Reo.Dev finds developer activity.
Unique Contacts tracked: # of verifiable developer profiles within an account that has done any activity. Contacts can be found in the Developer section and the Reo DB section under Prospects tab in Account Details section.
Verifiable means:
Having a LinkedIn profile or
Having a business email id
The number of accounts and contacts tracked depends on the data sources you integrate, such as GitHub repositories, documentation, product logins, form signups, etc.
Reo.Dev only counts a credit for valuable information such as Named accounts or Verifiable contacts (having a LinkedIn profile or a business email ID) - this number is also influenced by the enrichment ratios Reo.Dev provides to our customers.
The system consistently notifies you about your usage limits.
Where can I check usage limit in Reo.Dev?
Step 1: Go to Settings > Billing & Credits
Step 2: This page provides an overview of your plan, billing details, and usage metrics.
In the Limits Usage section, you can track the number of accounts and contacts utilized from your allocated limits. The Historical Usage section displays a month-over-month graph of tracked accounts and contacts.
What should I do when I see 80% limit consumption warning banner?
When this banner appears, we recommend taking immediate action.
Here are some recommended actions.
Increase limits
Delete accounts
Delete contact
Delete repos
Let’s look at each one of them in detail.
Increasing limits
If you receive this warning, you can increase your accounts and contact limit by directly purchasing additional accounts and contacts from the Billing & Credits Section. Here's the complete guide on how to purchase. This is usually the fastest way to resolve the issue without data loss.
In case of any further queries - reach out to your account manager.
Deleting Accounts
By deleting the account, you will lose all related developers and activities permanently, with no way to recover them. Therefore, we recommend deleting non-ICP accounts.
They can be:
Accounts in geographies you don't serve.
Companies with irrelevant company sizes based on your sales motion.
Industries that aren’t relevant (e.g., Government, Education).
How to delete accounts?
Select the accounts to delete and click Send to Trash.
Note: Accounts synced with CRM cannot be deleted.
Deleting contacts
We recommend deleting contacts, especially developers who have been inactive for an extended period, such as one year or more.
How to delete contacts?
Select the contacts in the Developer section to delete and click Send to Trash.
Note: Contacts that have been synced to the CRM or pulled from ReoDB cannot be deleted.
Contacts added from ReoDB: SDRs may add new contacts from ReoDB when accounts show high intent, signalling a strong opportunity for outreach.
Contacts synced to CRM: When contacts are synced to the CRM, the GTM team aims to engage with them promptly for potential outreach.
Deleting unnecessary GitHub repositories
What type of repos to delete? Remove redundant or large GitHub repos, starting with non-critical or complementary ones. Keep only the essential repositories.
When a repository is removed:
All activities associated to the deleted repo will no longer be visible on the activity timeline
If a developer has only performed activities on the removed repository and nowhere else, their profile will be removed. However, if a developer has activities on the removed repository and on other sources or repositories, their profile will remain visible.
Accounts with activities solely from the deleted repo will no longer appear in any lists or views.
How to delete a repo?
Go to Settings > Integrations
Click Configure under the GitHub card
Click on the bin icon next to the repo to be deleted
Note: If you have already reached 100% of your account limit, deleting a GitHub repository will not tracked accounts even after 24-36 hours. Please reach out to your account manager or email us at [email protected] to resolve this issue.
We strongly recommend staying below the 80% usage limit to maintain a healthy GTM workflow. Without fresh insights, you may not be able to prioritize accounts, personalize outreach, and execute automations effectively.
FAQs
Can I recover accounts and contacts deleted by me or my team members?
Unfortunately, you cannot recover accounts and contacts once deleted.
Can I see deleted accounts or contacts?
Yes. You can download a CSV of all the trashed accounts under the Credit Usage section.
Why can't I delete certain accounts and contacts?
Some contacts cannot be deleted due to the following reasons:
These are those contacts in which you have shown interest.
Contacts added from ReoDB: SDRs may add new contacts from ReoDB when accounts show high intent, signalling a strong opportunity for outreach.
Contacts synced to CRM: When contacts are synced to the CRM, the GTM team aims to engage with them promptly for potential outreach.
Similarly, accounts synced with your CRM are also protected from deletion.
What should I do if I see a 80% usage warning banner?
If you see the 80% usage banner, take action immediately to avoid disruption. Here’s what you can do:
Delete unnecessary accounts, especially those in regions you don't serve, with irrelevant company sizes, or from non-target industries.
Remove contacts that are no longer relevant, except those synced from ReoDB or your CRM, as these cannot be deleted.
Delete redundant GitHub repositories to free up space, starting with non-essential, large ones.
Avoid delaying action, as the system may freeze once limits are breached, making it difficult to manage data.
What should I do when I see 100% limit consumption warning banner?
If you receive this warning, reach out to Customer Success team to request an increase directly. This is usually the fastest way to resolve the issue without data loss.
We strongly advice to not wait till you reach 100% limit and take action after seeing the 80% capacity banner. Effective deletion becomes difficult as the system may freeze, and any reduction or deletion of accounts can take 24-36 hours to reflect.
What happens when you reach 100% limit consumption?
The enrichment flows for new activity will be paused.
New accounts will not be added to the system
For existing accounts, new activities will not be added to the system
As new activities will not be enriched, sync with CRM will stop
Users can still export the existing data in the system via API or Download CSV.
When you reach 100% consumption, you might notice that deleting accounts from a segment doesn’t reduce the total account count. This happens because the segments are not refreshed, hence you may not see an updated count of accounts and developers in the segment section.
To get the correct count after deleting an account/developer, users should refer to All Account List/All Developer List.
I am deleting accounts in a segment but the number of accounts in the segment are not reducing
When you reach 100% consumption, you might notice that deleting accounts from a segment doesn’t reduce the total account count. This happens because the segments are not refreshed, hence you may not see an updated count of accounts and developers in the segment section.
To get the correct account after deleting an account/developer, users should refer to All Account List/All Developer List.
When is the best time to delete accounts and contacts?
The optimal time to take action on usage limits is when you see the 80% usage banner, not after exceeding the limit. Once the limit is breached, the system may freeze, and any account reduction or deletion can take 24-36 hours to reflect.
How can I check my usage limits in Reo.Dev?
You can easily track your usage limits by following these steps:
Click on Settings in the navigation bar.
Select Billing & Credits to see your plan details, billing information, and usage metrics.
The Limits Usage section displays your consumption for accounts and contacts, while the Historical Usage section provides a month-over-month usage graph.
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