FAQs and Troubleshooting

Quick answers to common questions and fixes for issues across Reo, organized by topic so you can jump straight to what you need.

CRM Integration

1. Import from CRM (bringing CRM accounts into Reo)

• Things to know before and after you import accounts from CRM

2. Sync to CRM (sending Reo data to your CRM)

• How to Sync a Segment to Salesforce/HubSpot?

• Why Is the 'Sync to CRM' Button Greyed Out?

• I Synced My Accounts, But They Are Not Showing in My CRM – What to Do?

• Why Am I Seeing More Accounts in CRM Than I Synced?

• CRM Contact Sync Troubleshooting Guide

Segments & Filtering

• How to Exclude Competitors from My Segments in Reo.Dev?

Account Data & Scoring

• Why Can't I Find My Account in the Dashboard Search Bar?

• Understanding Score Discrepancies Between Account and Developer Activity Score

• Resolving Caching Issues in Reo.Dev

Credits & Pricing

• Reo.Dev Credit-Based Pricing: FAQs

Chrome Extension

• Why is a Contact or Account I'm researching not appearing in the Reo Chrome Extension?

• Why can't I log into the Reo Chrome Extension?

Outreach & Deliverability

• How to Ensure Better Email Deliverability Rates?

Gateway Availability and SLA

• Things to know about gateway availability and SLA